Keith is always courteous and goes way beyond today's standard of customer service. I have been doing business with Keith for two years and will continue because of his personal attention.
In these days of poor communication and lack of commitment by service providers, it is refreshing to work with someone such as Keith.
I just wanted to reach out to you about the guy who delivered our supplies earlier today. I can’t tell you his name, but I thought I should tell you what he did. He delivered our supplies as one would expect, dropping off the drinks in the kitchen and the paper in the copy room as I requested. He was pretty high energy, seeming like he must often hurry around, which is why I was particularly surprised by what he did next. Before he left the copy room after dropping off the box of paper, he got out his pocket knife, cut the straps off the box, and carefully rolled them up before putting them in our trash/recycle bin. Then, before he left our office, he stopped by my desk, got his knife back out, and cut open our box of small supplies. It was a small gesture, but it really did mean so much. It said to me, “Even though I may have a lot to do today, I’m not in too big a hurry to help you open your boxes.” Impressive
I just wanted to pass along compliments to your guy who delivers your supplies. I am embarrassed that I do not know his first name, but he is always so professional and courteous. He delivered a fourth file cabinet the other day and jumped right in to move the other three so this last one would fit into the prescribed space we have for it. He is the neatest man on the planet and always sincerely thanks us for our business. I think you should know he is a credit to Pointer and between the fast turnaround from orders to delivery, the competitive pricing and the exemplary service we receive from everyone, we will continue to look to you for our office supplies.
You have one of the best courier delivery guys we have ever had!
He is very efficient, polite, fast, and goes the extra mile. When he arrived this morning (which he always comes early), I had a lot of heavy boxes that no delivery guy has ever offered to help me put them on the shelf and this guy lifted all the heavy boxes and put them on the shelf in seconds. Then, while he is unloading, the FedEx delivery guy drives up and parks beside him but can't make his delivery. The FedEx guy sees an opening to hand me the box and your delivery guy helps him with a few more since he is blocking the FedEx guy.
I said to the FedEx guy; that their delivery guy is the nicest I have ever had in the 6 years I have been here. And the FedEx guy said, he was the nicest delivery guy he had ever run into and would never ever ask another delivery guy to help him but this guy offered.
I can't say enough about Keith Saville and the exceptional personal attention that he gives to his customers. I have worked with many office supply stores in the past but Keith and the crew are by far top of the line. Keith will take the time to call or email me, offer to find what I need if I am in a bind, expedite the order and then have it delivered the very next morning. The delivery service far exceeds the standard. The delivery driver will come right in, offer to put the boxes anywhere you want and then slice them open for you. Thank you Keith and crew for making my job just a little bit easier!
As someone who has dealt with countless office supply stores, I can honestly say they are at the top of their game. Extremely helpful staff, a user-friendly website, and exceptional prices! What more can you ask for? I have and will continue to recommend them to anyone I can!”
“I’ve been pleased with the prompt, efficient service as a new customer. Friendly, personable customer service and free shipping - what more do I need?”
It is refreshing to do business with you for many reasons... Outstanding genuine customer service and attention to detail, providing a wide variety of quality products that my "picky" staff uses, and offering unbeatable prices on ALL of your inventory. Thank you so much for your outstanding service and I look forward to continuing to do business with you."